Service Delivery & Parts Delivery Policy

1. Introduction

This Service Delivery & Parts Delivery Policy outlines how FixNex handles the delivery of services and any physical products associated with our platform. By booking a service or purchasing from FixNex, you agree to the terms outlined below.

FixNex primarily provides on-site maintenance services, but may also deliver parts, equipment, or products as part of a service or standalone purchase.

2. Service Delivery (On-Site Services)

• Services are delivered at the address provided during booking.
• You are responsible for ensuring accurate address details and access to the property.
• Service appointments are scheduled based on availability and selected plan: FixLite, FixPro, or FixMax.
• Estimated arrival times may vary due to traffic, complexity, or unforeseen circumstances.
• FixNex will make reasonable efforts to notify you of any delays.

3. Digital Service Confirmation

• All bookings are confirmed digitally via the platform, email, or SMS.
• No physical shipping is required for service confirmations.
• You will receive updates regarding technician assignment and service status.

4. Delivery of Parts & Equipment

Where a service requires replacement parts, tools, or equipment, items may be delivered by technicians during the service visit or shipped separately to your registered address.

• Standard delivery: 1-3 business days within the UAE, subject to availability.
• Urgent or emergency services: same-day or next-day delivery where applicable.
• Delivery timelines are estimates and not guaranteed.

5. Shipping Charges

• Shipping or delivery costs, if applicable, will be clearly displayed at checkout or included in the service fee.
• Some subscription plans may include free or priority delivery of parts.

6. Order Tracking

• For shipped items, tracking details will be shared via email or SMS.
• You may track delivery status through the platform or logistics partner.

7. Failed Deliveries

A delivery may be considered failed if the address provided is incorrect or incomplete, access to the property is not granted, or the recipient is unavailable.

In such cases, re-delivery may be rescheduled and additional charges may apply.

8. Risk & Ownership

• Ownership of delivered items transfers to you upon successful delivery.
• Risk of loss or damage passes to you once items are delivered to the specified address.

9. Damaged or Missing Items

If you receive damaged, defective, or missing items, notify us within 48 hours of delivery and provide supporting details such as photos and a description. We will assess and, where applicable, arrange replacement or resolution.

10. Returns & Replacements

• Returns are only accepted for defective or incorrect items.
• Items must be unused and in original condition where applicable.
• Replacement timelines will depend on product availability.
• Service-related parts installed during a job may not be eligible for return unless faulty.

11. Service Delays & Force Majeure

FixNex is not liable for delays caused by circumstances beyond our control, including weather conditions, government restrictions, supply chain disruptions, or technical failures. We will make reasonable efforts to minimize delays and keep you informed.

12. Geographic Coverage

• Services and deliveries are currently available within the United Arab Emirates.
• Availability may vary by location.

13. Contact Information

For questions, requests, complaints, cancellations, refunds, delivery, or shipping-related concerns, please contact FixNex.

FixNex, Office 904, Abraj Center, Dubai, United Arab Emirates. Email: info@fixnex.ae. Phone: +971 58 515 0800.