Privacy Policy

1. Introduction

FixNex is committed to protecting your personal data in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, and AI-powered maintenance platform.

By using our services, you agree to the collection and use of your information in accordance with this policy.

2. Data Controller

FixNex is the data controller responsible for your personal data. Registered address: Office 904, Abraj Center, Dubai, United Arab Emirates. Contact: info@fixnex.ae or +971 58 515 0800.

3. Personal Data We Collect

• Information you provide: full name, email address, phone number, property address, location details, account login credentials, and payment details handled via secure third-party providers.
• Service data: booking details, service history, maintenance records, technician notes, and customer support communications.
• Technical data: IP address, browser type, device identifiers, log data, usage analytics, cookies, and similar tracking technologies.
• AI and smart monitoring data: IoT sensor data, system performance metrics, AI-generated diagnostics, predictions, and recommendations.
• Payment data: transactions are processed securely through approved third-party payment gateway and service providers. FixNex does not store, sell, share, rent, or lease customer credit/debit card details on its systems.

4. Legal Basis for Processing

• Contractual necessity: to provide booked services.
• Legitimate interests: to improve services, prevent fraud, and ensure system security.
• Consent: for marketing communications and optional data collection.
• Legal obligation: to comply with applicable laws and regulations.

5. How We Use Your Data

• Deliver and manage maintenance services.
• Enable AI-driven diagnostics and predictive maintenance.
• Process transactions and manage subscriptions.
• Communicate service updates, confirmations, and support.
• Improve system performance and user experience.
• Send promotional communications with consent.
• Detect, prevent, and investigate fraud or misuse.

6. Automated Decision-Making & AI

FixNex uses AI systems to provide predictive maintenance insights and service recommendations. These systems may process data automatically to detect potential issues, recommend services, and optimize scheduling.

No decisions producing legal or similarly significant effects are made solely by automated means without human oversight.

7. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

• Authorized technicians and service personnel.
• Payment processors and financial institutions.
• Cloud hosting, analytics, and AI technology providers.
• Regulatory authorities where required by law.
• All third parties are contractually obligated to maintain data confidentiality and security.

8. International Data Transfers

Your data may be transferred and processed outside your country of residence, including within the UAE. Where required, we implement safeguards such as standard contractual clauses, data protection agreements, and transfers to jurisdictions with adequate data protection laws.

9. Data Retention

We retain personal data only for as long as necessary to fulfill service obligations, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

10. Data Security

We implement appropriate technical and organizational measures, including encryption of data in transit, secure cloud infrastructure, and access control and authentication protocols. Despite these measures, no system can guarantee absolute security.

11. Your Rights (PDPL & GDPR)

• Access your personal data.
• Request correction or rectification.
• Request deletion, also known as the right to be forgotten.
• Restrict or object to processing.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with a relevant data protection authority.
• To exercise your rights, contact info@fixnex.ae.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze performance and usage, and personalize content and services. You can manage cookie preferences through your browser settings.

13. Third-Party Services

Our platform may include links or integrations with third-party services. We are not responsible for their privacy practices, and users are encouraged to review their policies separately.

14. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

15. Marketing Communications

You may receive marketing communications if you have opted in. You can unsubscribe at any time using the link provided in emails or by contacting us directly.

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. The updated version will be published with a revised effective date.

17. Contact Information

For questions, requests, complaints, cancellations, refunds, delivery, or shipping-related concerns, please contact FixNex.

FixNex, Office 904, Abraj Center, Dubai, United Arab Emirates. Email: info@fixnex.ae. Phone: +971 58 515 0800.